Use code NINJA35 to get 35% off on PropNinja Bot

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Refund Request

    Refund Eligibility Form

    Customer Information

    Full Name

    Email

    Order Number / Transaction ID

    Eligibility Questions

    1) Did you use the Bot exactly according to the PropNinja Instruction Manual?

    2) Did you use the Bot for at least 3 total days? (Days do not need to be consecutive)

    3) Did you get funded during those days?

    Sorry, you do not qualify for a refund under the current policy.

    Reason: You did not follow the instruction manual exactly.

    Sorry, you do not qualify for a refund under the current policy.

    Reason: The Bot was not used for the required 3 days (days do not need to be consecutive).

    Sorry, you do not qualify for a refund under the current policy.

    Reason: Refunds require that you were not funded during the usage period.

    Sorry, you do not qualify for a refund under the current policy.

    Reason: Refunds are not issued for dissatisfaction unrelated to performance (feature preferences or personal expectations).

    Before you request a refund:

    We can offer you 3 additional days to run the Bot.

    If you still do not get funded after those 3 days, you will receive a refund of the bot cost plus $100.

    Would you like to take this offer instead of submitting a refund request today?

    Great. We will extend your access by 3 days.

    Please confirm below. After that, continue running the Bot for 3 additional days and report back with your results.


    Usage Details (Refund Request)

    Day 1 date:

    Day 2 date:

    Day 3 date:

    Briefly describe what happened / what failed: